Refund Policy
Effective Date: March 2026
1. Scope
This Refund Policy applies to all payments made on FestAdda, including artist listing subscriptions and featured listing upgrades, processed through our payment partner Razorpay.
2. Subscription Payments
Artist listing subscription fees are generally non-refundable once the payment is processed and the listing is activated on the platform. This includes both the first-month special offer and regular monthly subscriptions.
3. Exceptions
Refunds may be considered in the following circumstances:
- Duplicate Payment: If you are charged more than once for the same subscription due to a technical error.
- Failed Activation: If your listing was not activated within 48 hours after payment due to a platform error.
- Platform Error: If a payment was processed due to a verifiable technical glitch on our platform.
4. How to Request a Refund
To request a refund, email us at [email protected] with the following details:
- Your registered email address
- Razorpay payment ID or transaction reference
- Reason for the refund request
- Supporting screenshots (if applicable)
5. Processing Time
Approved refunds will be processed within 7-10 business days. The refund will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.
6. Featured Listing Upgrades
Payments made for the "Featured" badge upgrade are non-refundable once the featured status has been activated and the listing has been displayed in the featured section of the platform.
7. Booking Payments
FestAdda does not handle booking fees or performance payments between artists and organizers. Any payment disputes related to artist bookings must be resolved directly between the parties involved.
8. Changes
FestAdda reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact
For refund inquiries, please contact us at [email protected].